Average Reviews:
(More customer reviews)I purchased this unit for homebrewing. For the first 30 minutes, this thing rocked. I turned it off to add some ingredients, and now it putters out a flame. If I turn on both burners, it pretty much stops working because the flames go out. I have been working for 55 minutes to bring 5 gallons of liquid to a boil. I am at 190F. I will up the stars if Bayou Classic is able to correct the problem, but for now I am less than impressed.
--UPDATE: 5/5 ---
I called Bayou Classic to receive a new regulator. The person on the phone was very friendly and said one would ship right away. It has been more than two weeks and I am still waiting. I called the 800 number and was sent to a voice message instructing me to call another number. I have had this product almost 30 days without a sucessful use. I might just ship it back.
--UPDATE: 5/22 ---
I finally spoke to someone at Bayou Classic two weeks ago. I was told the regulators had just come in and one would ship the next day. I am still waiting for my part. I have been trying to reach Bayou Classic via phone all morning, and I only get a busy signal. I would not recommend buying the company's product. The people seemed friendly, but the company has failed to deliver a replacement part within 6 weeks.
Amazon customer service was nice enough to send me a replacement burner. As always, I think Amazon customer service is great, but I am still not impressed with Bayou Classic. I would not buy its products again.
--UPDATE: 5/29 ---
This really needs to be a 1 star review. I received my replacement unit and tested it. The gas line had a leak in it. So you are not surprised, it says Made in China. The regulators Bayou Classic received from the manufacturer are bad. If you've read this far, I should note that I still have yet to receive my replacement gas regulator from the company after 6 weeks. Amazon is refunding me because this product is junk. Do not buy Bayou Classic!
--Update: 6/8 --
In doing my best to be fair, I received the replacement regulator today. It's too bad I shipped the product back for a refund 10 days ago. I wish Bayou International would have just said there was a backlog on this item the times I called. Although, nearly 8 weeks is a pretty long time to wait for a replacement part.
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